Thursday, January 12All That Matters

We’re sorry you found the cancellation process


We’re sorry you found the cancellation process



View Reddit by broccoliandcreamView Source

45 Comments

  • max

    the user’s profile picture makes me imagine a modern-day *Seinfeld* episode wherein Kramer tries to create a service to help people unsubscribe from other services.

  • cheesymccheeseplant

    lol reminds me of my daughter who received a faulty product and the response from the seller was “We’re sorry you had a negative unboxing experience”

  • johnn48

    I was surprised when I got a message from Apple saying my iTunes match subscription was about to expire. I followed the directions on how to cancel, and the only option given was to renew. I’m forced now to remove my debit cards from the Wallet so it won’t auto renew.

  • aran69

    How to cancel any subscription ever:

    “Hello, bank? Yes, this recurring charge to my account? Never ordered it, its fraudulent, please block any further charges, thanks.”

  • shmeetz

    I have a suspicion that this photo was edited to make it look like that was the entire response. I would bet that the first word of the next line is “difficult”. As in, “We’re sorry that you found the cancelation process difficult.” Yada yada yada.

  • ventsislavz

    Taken out of context. I’ve read that response and they say they’re sorry that he/she found the process ‘tedious’ or something similar.

  • Round-Good-8204

    If you don’t want to pay you can always contact your bank and have them stop payments. Your bank is not under any obligation to keep giving your money to some random company. This only works for ACH transactions though, not for debit transactions. So if you got lazy and just used your debit then you’re out of luck unless you want to get a whole new card and number.

  • HolyJuan

    The Apple App Store recently added a rule that if you create an account with an app, you must be easily able to cancel the account with the app. Report the app maker to the App Store.

  • Aggrajag

    “But the plans were on display…”

    “On display? I eventually had to go down to the cellar to find them.”

    “That’s the display department.”

    “With a flashlight.”

    “Ah, well, the lights had probably gone.”

    “So had the stairs.”

    “But look, you found the notice, didn’t you?”

    “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

  • Searchlights

    YSK most credit cards now let you easily make virtual cards to use with specific merchants. I use a different disposable card for anything I sign up for, and if I want to cancel I can just shut the card off.

    It shouldn’t be up to them whether I can stop paying.

  • MyVoiceIsElevating

    This is the poster child for why Apple’s approach protects consumers.

    Make no mistaken it’s highly profitable for Apple, but it does have the benefit of keeping average people out of these third party messes.

  • Tuga_Lissabon

    Which is why I always do online payments through temporary, one-time-use CC. When they try to charge it again, they hit a wall.

  • Vortain

    Had the same problem with NY Times. Looked for the cancellation, sent emails, etc. Maybe I’m just dumb and missed it, but finally realized I could just block payments to NYT.

    Guess who finally reached out to me a week or so later?

  • amnesiacshell

    It’s because of stuff like this that I will never sub to either elder scrolls online or star wars the old republic ever again. Two times I’ve chosen to sub for a single month which claims it won’t renew and they have just auto renewed on their own. The worst part is if you cant remember whether you did it through steam or their internal website because they are somehow independent of one another…. nevermind if my account got hacked on either one they still claimed it wasn’t their problem and I had to sort it out…

    Like I literally told them my account had been potentially compromised and to just cancel the sub and they told me there is “nothing they can do”. Fuck both of those games despite how fun they occasionally can be.

  • richbeezy

    In the new world of streaming services and fragmentation of content amongst many streamers, the one’s that make it simple to cancel will survive. People will likely come back later if they remember that it was easy to cancel before.

    As for the short-sighted, greedy streaming companies that might try to make it difficult – good for you your company got a one time customer that will NEVER return.

  • theleftbuttcheek

    Stamps(dot) com didn’t have a “cancel subscription” on their website. I had to call their hotline to get a cancellation.

  • wuh613

    It shouldn’t be political or controversial to pass a law that says the cancellation process must be as simple as the signup to process.

    I’m sure a lawyer could wordsmith something appropriate.

  • definitelynotadingo

    You should be able to bill the company at a rate of your choice for your time if cancellation takes more than 2 minutes. $100 per second to pitch me your shitty counter offers.

  • ObviousHelicopter269

    All of this sounds like a startup, a service that helps streamline the cancellation process for anything. Revenue is driven by businesses paying in for insights reporting, cust retention support services, and lead generation for competitors. Good luck to whoever sees this and pursues.

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